What is unified communications system? Why do you need one? How can it contribute to the growth of your business? If you are new in the communication industry, all these things might have dominated your mind.
Unified communication system integrates different business communication tools into one efficient platform. Unified communications systems increase the efficiency, productivity, and responsiveness of a company by utilizing the modern technologies. With this developed communication system, you can streamline email, multimedia applications, and inter-office chat into one system.
Now many companies are offering unified communications services. Some of the popular names are Cisco unified communications system, unified communication system Ricoh, and unified communication systems ezTalks. You can find different types of the systems such as the unified communication system p3000, Ricoh unified communication system P1000, P3000 unified communication system, and Cisco unified communications system 8. x SRND. These systems bring the teams together and help them to connect easily. Normally, they offer a collaboration solution for up to 1000 and more than fifty websites. In brief, these unified communication systems improve mobility, simplify management, and reduce the cost.
When it comes to the vendors, Microsoft Lync, Cisco, and Avaya are the popular names that have dominated the market. Some new names like ezTalks are also receiving the increasing popularity. They offer some customized features to help the users to enhance their experience. In the current condition, this industry is creating new technologies to make the communication systems more effective and efficient. They are integrating the wireless and wired worlds to serve the interests of the unwired workers who normally spend more time on smartphones and tablets. As the industry is growing fast, you might experience some new trends in the near future. At present, you will find the following five types of the unified communication systems that are used by most of the vendors. (In the following text, “UC” is short for unified communication.)
1. Cloud-Based UC
Currently, around ninety percent companies use software as service (SaaS) for the growth of their business. They choose this option due to the lack of in-house expertise. They also want the fast and more effective result and that will be possible with the use of software only. In additions, SaaS offers flexible options when it comes to the resources and spending. You can get more benefits with the cloud-based software. It helps the IT sectors to reduce the capital investment and to move to operational spending in which the companies only need to spend for their requirements. You can consider a system depending on the demand of your business and the spending will be accordingly. The downside is that it cannot customize the facilities depending on the demand of the businesses.
2. Video UC
The video is an integral part of the collaboration technology. It has become a universal conferencing tool widely used by medium and large level companies. Now, new codecs like H.264 Scalable Video Coding (SVC) and H.264 high profile are enabling HD videos across Internet or wireless networks. Some vendors also offer the ability to start a conference among a mix room, mobile users, consumer services, and the desktop endpoints. It also allows recording the video conference for the future usages.
4. Mobile UC
In the area of the smartphone, you need to choose a unified communication system that is mobile friendly. This feature is offered by some of the popular vendors including Good Mobile Iron and Air Watch. These UC support the mobile workers across the globe and help them to communicate with their team via their smartphone. Many companies are using the mobile UC to help their employees to work outside the IT sector. Moreover, the vendors now deliver fully operational mobile clients for both the personal and business devices to support the features and applications.
Microsoft has launched Lync as a telephony platform that can be used by the medium and large companies. Microsoft is convincing its web conferencing customers to use the Lync for telephony. With this new inclusion, Microsoft is gaining market share. It also helped the company to prove the credibility as a video conferencing and IP telephony vendor. Microsoft might need some more updates to make the Lync more impressive and useful for the companies.
These are five popular types of unified communication systems. You can consider any of them to make your business more productive, efficient, and dynamic. But while choosing any of the above types, you need to understand your requirement first. A proper understanding will help you to get a right option for your business.