1300 vs 1800 Numbers: Which One To Choose

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When starting a business, one of the key decisions you’ll make is how your customers will reach you. In Australia, 1300 and 1800 numbers are popular choices. Generally, you can obtain either from a telecommunications service provider for a regular fee.

However, you may wonder: which one is right for you?

This article will clarify the key differences between these two types of numbers to inform your decision. By the end, you’ll clearly understand which number suits your business needs best.

First, the article explores 1300 numbers.

What Are 1300 Numbers?

1300 numbers are ‘local call’ numbers, so named because regardless of where your customers are dialing from within Australia, the cost is the same as making a local call.
The expense is typically shared between the caller and your business. While the caller pays a local rate, your business covers the remaining cost.
However, this local call rate applies only to calls from landlines. The cost of calling a 1300 number from a mobile phone depends on the caller’s phone company and may vary.
If you’re curious to find out how much 1300 numbers cost, you can reach out to your service provider to guide you further.

Key Features Of 1300 Numbers

1300 numbers come with many features that make them a versatile business choice. Here are some of the standout features:

  • Flexibility - You can route calls to different answer points based on the time of day, the caller’s location, or your staff’s availability.
  • Portability - 1300 numbers are not tied to a specific phone line or location, meaning you can move your business without changing your contact number.
  • Advanced call handling - These numbers come with options for call handling features such as voicemail, call forwarding, and call queuing.

1300 numbers make a powerful tool for businesses looking to enhance their communication and provide excellent customer service, regardless of size or location.

What Are 1800 Numbers?

1800 numbers are ‘toll-free’ numbers. Customers can call you from any landline in Australia for free, with your business covering the cost. Just like with 1300 numbers, the toll-free status only applies to calls from landlines, not mobile phones.

Toll-Free Number

Key Features of 1800 Numbers

Here are some of the key features:

  • Toll-free - The most significant feature of 1800 numbers is that they are toll-free for customers. This means customers can call your business from any landline in Australia without incurring any charges.
  • Nationwide accessibility – Your customers can dial 1800 numbers anywhere in Australia, making them ideal for businesses with a national customer base.
  • Flexible call routing - Like 1300 numbers, 1800 also offers flexible call routing options based on time, location, or staff availability.

If your business model relies heavily on phone interactions or you aim to encourage more customer calls, an 1800 number might be the right choice.

Deciding Between 1300 And 1800 Numbers: Key Considerations

Choosing between a 1300 and an 1800 number isn’t a one-size-fits-all decision. It requires an understanding of your business needs, budget, and the preferences of your customer base.
Here are some factors to consider:

  • Customer Base

If your customers are predominantly local, a 1300 number, which costs the same as a local call, may suffice regardless of the location within Australia.
An 1800 number could be more appealing for a national customer base as it’s toll-free for landline calls, possibly encouraging more customer interactions.

  • Budget

While 1800 numbers are free for customers, remember that your business bears the cost of the call. In contrast, the cost of a call to a 1300 number is shared between the caller and the organization and can also vary depending on the provider.

  • Business Image

The number you choose can influence your business’s perceived image.

An 1800 number might project the image of a larger, national business due to its ‘toll-free’ status, whereas a 1300 number could suit both small and large businesses.

Both 1300 and 1800 numbers offer unique benefits. However, the choice between the two will depend on which features best align with your business goals and operational needs.

Final Thoughts

Choosing between a 1300 and an 1800 number is a decision that must align with your business goals, budget, and customer base.
As you decide, consider the immediate cost and the potential return on investment. A number that encourages more customer calls and gives your business a professional image can pay for itself many times.
Ultimately, choosing between a 1300 and an 1800 number is about what’s best for your business and customers.