What is the difference between ezTalks Meetings and
ezTalks Meetings is mostly for a collaborative event, which means all participants who join the meeting via ezTalks apps are able to interact, such as share screen & whiteboard, turn on their video & audio, etc.
ezTalks Webinar is mostly for training, marketing, and seminar, etc. Webinars allow view-only attendees, but they are able to interact via sending text messages. Moreover, the host can set some participants as the panelist and presenter, who can interact via video & audio, share screen & whiteboard via the ezTalks Apps.
What are Host, Participant, Presenter and Panelist?
In ezTalks Meetings:
Host: It can schedule and host the meeting, and have full control of managing the meeting, participants, and presenters.
Participant: It can join a meeting and interact by video, audio and text chat. But it can be muted/unmuted by the host.
In ezTalks Webinar:
Host: It can schedule and host the webinars, and have full control of managing the webinar, participants, panelists and presenters.
Participant: It is the view-only attendee who can only interact by text chat.
Panelist: It is the interactive attendee who can interact with video, audio and text chat.
Presenter: It can interact and make presentations via video, audio, screen sharing, whiteboard, etc. The host can become a presenter and promote panelists and participants to presenters.
In ezTalks Rooms:
The definition of the roles depends on whether ezTalks Rooms is used for meetings or webinars.
How does the subscription service work?
Can I cancel my subscription?
ezTalks is a subscription-based service with monthly, multi-month or annual plans, which means that your plan renews every month or year (depending on the term you choose). You can cancel your subscription at any time during your plan term to cancel the auto-renewal of your subscription.
What is the refund policy?
For ezTalks software, including Meetings, Webinar and Rooms, if you are not satisfied with the service, we will issue a full refund within 7 days of purchase.
For ezTalks hardware, within 30 days from the purchase date, we will accept a full refund of the purchase price (but not of shipping costs). We provide one year repair or replacement warranty for free (excluding shipping costs).
Should I purchase ezTalks Rooms or ezTalks
video conferencing hardware?
ezTalks Rooms is the software-based conference room solution, which can be set up with your video conferencing devices such as cameras, speakers and mics for your conference rooms of any size.
ezTalks video conferencing hardware is the integrated conference room solution with ezTalks all-in-one video conferencing hardware and built-in software for your conference rooms of any size.
Thus, if you already have video conferencing devices, you can choose ezTalks Rooms; if you don’t have video conferencing hardware or you want to upgrade your conference room, then ezTalks video conferencing hardware is perfect for you.
Can I join the webinar without signing up or
downloading your software?
Yes. You are not required to sign up an ezTalks account or download our client in order to join the webinar. You only need to register to join an ezTalks Webinar if the host enables the registration requirement.
How can I pay for ezTalks Plans?
ezTalks accepts Paypal payments online and the following credit cards: Visa, MasterCard, American Express. If you have any billing issue, please contact ezTalks online support or call at 1-844-663-7276.
Does your price include sales tax?
No. Our price does not include sales tax. Whether you will be charged sales tax or not depends on your location and you will be charged tax if your location is subject to a required sales tax.